How
are products shipped?
Products
are shipped via UPS ground. We ship out within 48 hours. Shipping
times average 7-10 days from the day you place your order.
How
much does shipping cost?
Shipping
costs are based on the wholesale total of your order. Each order
has a minimum shipping charge as specified.
|
Carrier |
%
of Wholesale Total |
Minimum
Shipping
Charge Per Order |
Shipping
Destination |
|
UPS
GROUND |
25% |
$7.95 |
48
U.S. states - No PO boxes |
|
USPS
(PO BOXES) |
25% |
$10.00 |
48
U.S. states - PO Boxes Only |
|
DHL
RUSH |
60% |
$20.00 |
48
U.S. states - No PO boxes |
|
USPS AIRMAIL |
60% |
$20.00 |
Hawaii,
Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military
Addresses |
For
example, if the wholesale total of your order is $100, and you
choose UPS Ground for shipping, your shipping charge is $25.00.
If
you ordered two $10 items, for a total of a $20 order, you shipping
cost would be $7.95.
Volume Shipping: For UPS Ground orders over $800.00 your
shipping costs are just 10% of your total order.
If
you're not sure how to figure the shipping cost of an item,
just add it to your shopping cart. The shopping cart will automatically
calculate the correct shipping for you. Then you can remove
it.
Tip:
To calcuate shipping at a glance (for UPS Ground), if your wholesale
total is less than $32.00, your shipping will be just $7.95
for that order. If your wholesale total is $32.00 or more, multiply
your total by 25%.
Our
shipping rates are the equivalent of just 10% of the RETAIL
total of your order, which is competitive with the shipping
rates of other companies.
All
our shipments are insured at no additional charge.
Do
you drop-ship?
Yes!
We will ship directly to your customer and put your business
name or web address on the packing slip. The packing slip and
address label will say "Customer Service" with our
PO Box address on it (this way your customer can make returns
to us without knowing who we are while at the same time saving
you the cost of shipping back to us). No pricing information
is listed on the packing slip. There is no additional charge
for drop-shipping. You pay just the normal shipping charges.
How
do I know how much to charge my customers for shipping?
We
provide shippings charts on our website which you can use for
your customers. There are also shipping tables on the order
forms in our catalogs so that your customers will know how much
to add for their shipping. We have set up the shipping chart
so that the shipping charges to your customer are reasonable,
but in almost every case will more than cover the amount we
charge you.
How
do I get images of your products?
It's
easy and free - just copy them from our website! Or, you can
order our Image CD if you want to save time and work.
Do
you provide online tracking numbers?
Yes,
all of your UPS orders can be tracked online from our Member's
Only website.
If
I sell through online auctions, how do I know you won't run
out of stock?
You
can check the member's website for detailed stock status information
before starting your auction. We are typically 97-99% in stock
(one of the highest rates in the industry). We also have an
Email Alerts system which will automatically email you whenever
any item falls below 100 units in stock, goes out of stock,
gets discontinued or comes back in stock.
How do you handle returns/refunds/exchanges?
If
an item you or customer receives arrives broken or seems defective
in any way, simply contact us and we will send out a replacement
or issue credit to your account, whichever your prefer. Non-defective/non-damaged
returns must be shipped back to us within 30 days and we will
credit your account minus a 20% restocking fee.
The
bottom line is we want to keep you and customers happy and provide
top-notch service so that you look good to your customers. To
that extent, we do everything possible to quickly rectify any
problem order.
Do
your products have any guarantees or warranties?
We
guarantee that every product we sell will be as pictured and
described and will be free from defect. If you or your customer
receives an item that does meet not this guarantee, we will
issue you a full refund and pay for the return shipping.
How
do I place an order?
- Place your order directly from the member's website
- Mail us your order on the Fast-Action order form
- Fax your order form to our toll-free fax
- Phone your order in to our office toll-free
We accept Visa, MasterCard, American Express, Discover, PayPal,
check or money order.
How long does it take to receive an order?
We process and ship orders within 1-2 business days via UPS
ground. Orders typically arrive within 7-10 days.
Is this available outside of the United States?
Unfortunately, no. We only ship within the US.
You must have a US billing address in order to
become a member.
How
long have you been in business? How do I know I can trust you?
Smart
questions! We've been in business since May 1999 - over seven
years now. We are members of the Better Business Bureau with
their highest AAA ranking. You can check our BBB rating by clicking
here.
Plus, we've got over 10,000 satisfied customers!
What
if I have more questions?
Contact us! We're more than happy to talk
with prospective business partners and it's in our interest
to help you succeed. You can reach us by toll-free phone at
1-877-250-5045 or email us at: sales@sunrisewholesalemerchandise.com
